Welcome to AAURA LUXE.

These Terms & Conditions govern your access to and use of the AAURA LUXE website, products, services, and related digital platforms.

The website is operated by AAURA LUXE, a company registered in Pakistan.

By accessing, browsing, creating an account, placing an order, or otherwise using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

1. ABOUT AAURA LUXE

AAURA LUXE is a contemporary, digital-first fashion and lifestyle brand offering thoughtfully selected jewelry, fashion accessories, and lifestyle products.

The brand is operated by:

AAURA LUXE 

Location: Lahore, Pakistan
Email: info@aauraluxe.com
Phone: +92 326 2900333

2. ELIGIBILITY & USE OF THE WEBSITE

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under the laws applicable to you

  • The information you provide is accurate and complete

  • You will use the website only for lawful purposes

  • You will not use the website to engage in fraudulent, abusive, or unauthorized activity

If you are accessing the website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. PRODUCTS & PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on our website are accurate and up to date.

However:

  • Product colors may vary depending on your device or screen settings

  • Minor variations may occur due to manufacturing, finishing, materials, lighting, or photography

  • Product images may include styling or presentation elements that are not included with the purchase

  • Product availability may change without notice

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. PRICING & CURRENCY

Unless otherwise stated, prices displayed on the Pakistan-facing website are in PKR (Pakistani Rupees).

For international customers, pricing, currency, taxes, duties, shipping charges, payment-processing fees, and other applicable costs may vary depending on the destination and applicable arrangements.

We reserve the right to change prices at any time without prior notice.

A price change will not affect an order that has already been accepted and confirmed, except where correction of an obvious pricing or technical error is required.

5. ORDERS

Placing an order constitutes an offer to purchase the selected products.

An order is not necessarily considered accepted until it has been reviewed and confirmed by AAURA LUXE.

We reserve the right to refuse, restrict, or cancel an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Pricing or technical errors

  • Incorrect product information

  • Duplicate or unusually large orders

  • Suspicious or unauthorized transactions

  • Suspected fraud or misuse

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Violation of these Terms & Conditions

If an order is cancelled after payment has been received, we will process an applicable refund through the relevant payment method, subject to applicable policies and law.

6. ORDER CONFIRMATION

After placing an order, you may receive an electronic confirmation containing information such as:

  • Order number

  • Products ordered

  • Quantity

  • Price

  • Delivery information

  • Payment or order status

Receiving an order acknowledgement does not necessarily constitute final acceptance of the order where further verification is reasonably required.

7. PAYMENT

We may offer different payment methods depending on the customer's location and availability.

Payments may be processed through independent third-party payment providers.

You agree to provide accurate and valid payment information where required.

We are not responsible for delays, declines, restrictions, or failures caused by third-party payment providers, banks, card issuers, or financial institutions, although we will make reasonable efforts to assist where appropriate.

8. SHIPPING & DELIVERY

Delivery availability, shipping charges, estimated delivery times, and applicable procedures may vary depending on the destination.

For Pakistan orders, the applicable delivery information will be provided through our Shipping Policy.

For international orders, additional conditions may apply, including:

  • Customs clearance

  • Import duties

  • Taxes

  • Customs fees

  • Local regulatory requirements

  • Delivery restrictions

Unless expressly stated otherwise, international customers may be responsible for applicable duties, taxes, customs charges, or other destination-country fees.

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated.

Delays may occur due to customs, weather, logistics disruptions, carrier issues, public holidays, or other circumstances beyond our reasonable control.

9. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, cancellations, and refunds are subject to our applicable Returns & Refund Policy.

Customers should review that policy before placing an order.

Where a return or refund is legally required, we will comply with applicable consumer-protection requirements.

Certain products may be excluded from returns or exchanges where permitted by applicable law, including products that are personalized, customized, damaged after delivery, or otherwise identified as non-returnable in the applicable policy.

10. PRODUCT CARE & USE

Customers are responsible for following applicable product-care instructions provided with or alongside products.

AAURA LUXE is not responsible for damage resulting from:

  • Improper use

  • Failure to follow care instructions

  • Accidental damage

  • Normal wear and tear

  • Improper storage

  • Exposure to substances or conditions unsuitable for the product

Where a product has specific care or usage requirements, customers should review those instructions before use.

11. INTELLECTUAL PROPERTY

All intellectual property appearing on the AAURA LUXE website, including but not limited to:

  • Brand names

  • Logos

  • Monograms

  • Product images

  • Photography

  • Text

  • Graphics

  • Website designs

  • Product descriptions

  • Layouts

  • Videos

  • Original creative materials

is owned by or licensed to AAURA LUXE and is protected under applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission.

Unauthorized use of AAURA LUXE intellectual property is prohibited.

12. USER CONTENT

If you submit reviews, comments, photographs, feedback, or other content to AAURA LUXE, you confirm that:

  • You have the right to submit the content

  • The content does not violate applicable laws

  • The content does not infringe the rights of another person

  • The content is not fraudulent, misleading, defamatory, abusive, or unlawful

Where legally permitted, you grant AAURA LUXE a non-exclusive, royalty-free license to use submitted content for legitimate business, marketing, or promotional purposes.

We reserve the right to remove content that violates these Terms or applicable law.

13. PROHIBITED USE

You may not use our website to:

  • Commit fraud or unlawful activity

  • Attempt unauthorized access to our systems

  • Introduce malicious software

  • Interfere with website security or functionality

  • Scrape or systematically extract website content without permission

  • Copy our content for commercial purposes

  • Impersonate another person or organization

  • Submit false or misleading information

  • Abuse promotions, discounts, or referral systems

  • Use the website in a manner that could harm AAURA LUXE, its customers, or service providers

We reserve the right to restrict or terminate access where misuse is reasonably suspected.

14. THIRD-PARTY SERVICES & LINKS

Our website may integrate with or contain links to third-party services, websites, payment providers, social-media platforms, logistics providers, or other external services.

Third-party services operate independently and may have their own terms and privacy policies.

AAURA LUXE is not responsible for the content, availability, security, or policies of third-party websites or services except to the extent required by applicable law.

15. WEBSITE AVAILABILITY

We aim to keep our website available and functioning reliably.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Free from technical defects

  • Free from viruses or other harmful components

We may temporarily suspend, modify, restrict, or discontinue portions of the website for maintenance, security, technical, operational, or business reasons.

16. DISCLAIMERS

To the extent permitted by applicable law, AAURA LUXE does not guarantee that:

  • All website information will always be completely error-free

  • Every product will remain continuously available

  • Website access will always be uninterrupted

  • Delivery estimates will always be achieved

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, AAURA LUXE will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from applicable mandatory consumer-protection rights or other non-excludable legal obligations.

Where liability can legally be limited, our liability will be limited to the extent permitted by applicable law.

18. FORCE MAJEURE

AAURA LUXE will not be responsible for delays or failure to perform obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • War or civil unrest

  • Government restrictions

  • Strikes or labor disruptions

  • Internet or telecommunications failures

  • Cybersecurity incidents

  • Transportation or logistics disruptions

  • Customs delays

  • Public-health emergencies

  • Other events beyond reasonable control

We will make reasonable efforts to minimize the impact of such events where possible.

19. PRIVACY

Your use of the AAURA LUXE website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, retain, and disclose personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

20. INTERNATIONAL CUSTOMERS

AAURA LUXE welcomes customers from Pakistan, the GCC, and other international markets where our products and services are available.

International customers are responsible for ensuring that their orders comply with applicable laws and import requirements in their destination country.

Additional charges may apply depending on the destination, including customs duties, import taxes, clearance charges, or other government-imposed fees.

We do not guarantee that every product will be available for delivery to every country.

We reserve the right to restrict or refuse delivery to certain destinations where required by law, logistics limitations, payment restrictions, or other legitimate business reasons.

21. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan, except where mandatory consumer-protection or other applicable laws provide otherwise.

Nothing in these Terms is intended to deprive consumers in another jurisdiction of mandatory rights that cannot legally be waived.

22. DISPUTE RESOLUTION

If you have a concern regarding an order, product, service, or interaction with AAURA LUXE, we encourage you to contact us first so that we can attempt to resolve the matter promptly and reasonably.

Where a dispute cannot be resolved through direct communication, it may be addressed through the courts or other legally available dispute-resolution mechanisms having appropriate jurisdiction under applicable law.

23. CHANGES TO THESE TERMS

We may update, modify, or replace these Terms & Conditions from time to time.

Changes may be made to reflect:

  • New products or services

  • Changes to our business

  • Website functionality

  • Operational requirements

  • Legal or regulatory developments

Updated terms will be posted on this page with a revised Effective Date or Last Updated date.

Your continued use of the website after updated terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

24. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. ENTIRE AGREEMENT

These Terms, together with applicable policies referenced on our website, constitute the principal terms governing your use of AAURA LUXE's website and services, unless otherwise required by applicable law.

26. CONTACT US

If you have questions, concerns, or complaints regarding these Terms & Conditions, please contact:

AAURA LUXE

Email: info@aauraluxe.com
Phone: +92 326 2900333
Location: Lahore, Pakistan

AAURA LUXE

Timeless • Refined • Effortless