At AAURA LUXE, we are committed to providing a premium and smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund terms below.

Return Eligibility

We accept returns under the following conditions:

  • Returns must be requested within 7 days of delivery
  • Items must be unused, unworn, and in original packaging
  • A valid proof of purchase is required

Easy Exchange Policy

We offer exchanges in the following cases:

  • The product is damaged or defective
  • You wish to exchange for a different design (subject to availability)

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized jewelry
  • Items damaged due to misuse or improper handling

Refund Process

  • All returned items will be inspected before approval
  • Approved refunds are processed within 5–7 business days
  • Refunds will be issued via the original payment method or bank transfer (where applicable)

Shipping Costs

  • If the item is defective or incorrect: AAURA LUXE will cover return shipping costs
  • For other return reasons: customer is responsible for shipping costs

International Orders

  • Additional charges may apply for international shipments
  • Any applicable customs duties or taxes are non-refundable

Contact Us

For return or refund-related assistance: