Shipping Policy
Welcome to AAURA LUXE.
At AAURA LUXE, we are committed to providing a secure, reliable, and convenient delivery experience from the moment your order is confirmed until it reaches you.
This Shipping & Delivery Policy applies to orders placed through the AAURA LUXE website and is intended to cover deliveries within Pakistan and eligible international destinations, including the GCC and other markets where shipping is available.
1. ORDER PROCESSING
Once your order has been successfully placed and payment or order confirmation requirements have been completed, we begin processing your order.
Pakistan Orders
Orders are generally processed within 1–2 business days.
Orders placed on weekends or public holidays will normally begin processing on the next working day.
International Orders
International orders may require additional processing time depending on:
Destination country
Payment verification
Product availability
Customs or documentation requirements
Shipping arrangements
Processing times are estimates and may vary in exceptional circumstances.
2. DELIVERY WITHIN PAKISTAN
We currently aim to deliver orders across eligible locations within Pakistan.
Estimated Delivery Time
3–5 business days after order processing and confirmation.
Delivery times may vary depending on:
Delivery location
Courier availability
Remote or underserved areas
Public holidays
Weather conditions
Operational or logistical disruptions
Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.
3. INTERNATIONAL DELIVERY
AAURA LUXE may offer international delivery to selected destinations, including eligible countries within the GCC and other international markets.
International delivery availability may vary by country.
Estimated International Delivery
International delivery times depend on the destination, shipping method, courier, customs clearance, and other logistical factors.
The applicable estimated delivery timeframe and shipping cost, where available, will be communicated during checkout or before order confirmation.
Customs clearance may result in additional delays beyond the estimated delivery timeframe.
4. SHIPPING CHARGES
Shipping charges may vary depending on:
Delivery destination
Order size or weight
Shipping method
Courier or logistics provider
Promotional offers
International delivery requirements
The applicable shipping charge will be displayed at checkout where available.
Where shipping charges cannot be calculated automatically, AAURA LUXE may contact the customer before finalizing the order.
5. CUSTOMS, DUTIES & TAXES
For international orders, additional charges may apply depending on the destination country.
These may include:
Import duties
Customs duties
VAT or other applicable taxes
Customs clearance charges
Handling or brokerage fees
Other government-imposed charges
Unless expressly stated otherwise, the customer is responsible for applicable customs duties, import taxes, and destination-country charges.
AAURA LUXE does not control the amount of customs duties or taxes imposed by a destination country.
Customers are responsible for ensuring that their order can legally be imported into their destination country.
6. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided through available communication channels, including:
SMS
Email
WhatsApp, where applicable
Courier tracking systems
Tracking availability may vary depending on the destination and shipping provider.
7. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information.
This may include:
Full name
Complete delivery address
City
Postal/ZIP code where applicable
Active phone number
Email address where required
AAURA LUXE is not responsible for delivery delays, failed delivery attempts, or additional charges resulting from incorrect or incomplete information provided by the customer.
If you identify an address error after placing your order, please contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has been dispatched.
8. DELIVERY ATTEMPTS & FAILED DELIVERY
Courier partners may make one or more delivery attempts depending on their operational procedures.
A delivery may be unsuccessful due to:
Customer unavailable
Incorrect address
Incorrect contact information
Refusal to accept the package
Failure to respond to courier communication
Customs-related issues
Destination restrictions
Where a package is returned to AAURA LUXE because of customer-provided incorrect information, repeated failed delivery attempts, refusal, or failure to complete required customs procedures, additional shipping or return charges may apply where permitted by applicable law.
9. DAMAGED OR OPENED PACKAGES
We take reasonable measures to ensure orders are securely packaged before dispatch.
If your package appears significantly damaged, opened, or tampered with upon delivery, please:
Notify the delivery provider where possible
Take clear photographs or video of the package
Contact AAURA LUXE as soon as reasonably possible
Provide your order number and supporting evidence
We will review the matter and work with the relevant delivery provider where appropriate.
10. MISSING OR LOST ORDERS
If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate the shipment with the relevant courier or logistics provider.
Where an order is confirmed as lost in transit, AAURA LUXE will review the matter and determine the appropriate resolution in accordance with our Returns & Refund Policy and applicable law.
11. DELIVERY DELAYS
Although we work to meet estimated delivery timelines, delays may occur due to circumstances beyond our reasonable control, including:
Severe weather
Public holidays
Courier disruptions
Customs clearance
Government restrictions
Transportation disruptions
Natural disasters
Strikes or labor disruptions
Security situations
Incorrect or incomplete delivery information
Other unforeseen logistical circumstances
Such delays do not automatically qualify an order for cancellation or refund unless required by applicable law or our applicable policies.
12. REMOTE & RESTRICTED LOCATIONS
Certain remote, rural, restricted, or difficult-to-access locations may have:
Longer delivery times
Additional shipping charges
Limited courier availability
Alternative delivery arrangements
Where applicable, customers will be informed of any additional requirements or charges before fulfillment.
13. INTERNATIONAL DELIVERY RESTRICTIONS
AAURA LUXE reserves the right to limit or suspend delivery to certain countries or locations where necessary due to:
Legal or regulatory restrictions
Customs requirements
Courier limitations
Payment restrictions
Security concerns
Import restrictions
Operational limitations
Product availability may also vary by destination.
14. CHANGES OR CANCELLATION AFTER DISPATCH
Once an order has been dispatched, changes to the delivery address, shipping method, or order contents may not be possible.
If you wish to cancel or modify an order, please contact us as soon as possible.
Any cancellation, refund, or modification will be subject to our Returns & Refund Policy, order status, and applicable law.
15. DELIVERY CONFIRMATION
An order may be considered delivered when the relevant courier or delivery provider records the shipment as delivered to the address or recipient provided with the order.
Where appropriate, delivery may require:
Signature
OTP verification
Identification
Other delivery confirmation methods
Specific procedures may vary by courier and destination.
16. BUSINESS DAYS
Unless otherwise stated, business days do not include:
Saturdays
Sundays
Public holidays
Delivery and processing estimates may therefore vary depending on the customer's location and applicable holidays.
17. SHIPPING PARTNERS
AAURA LUXE may work with third-party courier, logistics, and fulfillment providers to deliver orders.
The selected shipping provider may vary depending on:
Destination
Service availability
Shipping method
Order requirements
Operational considerations
Once an order is handed to the relevant shipping provider, certain aspects of delivery are managed by that provider.
18. CUSTOMER RESPONSIBILITY
Customers are responsible for:
Providing accurate delivery information
Being available to receive the order where required
Responding to courier communications
Completing applicable customs requirements for international orders
Paying applicable destination-country duties and taxes unless otherwise stated
Inspecting packages where reasonably possible upon delivery
19. CONTACT US
For shipping and delivery questions, please contact:
AAURA LUXE JEWELS (SMC-Private) Limited
Email: info@aauraluxe.com
Phone: +92 326 2900333
Location: Lahore, Pakistan
When contacting us regarding an order, please provide your order number so that we can assist you efficiently.
OUR DELIVERY COMMITMENT
At AAURA LUXE, we believe the customer experience continues beyond checkout.
From careful packaging to reliable delivery, we aim to make every order feel secure, seamless, and thoughtfully handled.
Secure • Reliable • Convenient • Worldwide